Forth Valley Royal Hospital has 860 beds and covers a single site of approximately 95,000 square metres. The Hospital Security and Car parking service provides a safe working environment within the hospital and responds to security issues as necessary. The post holders maintain the security across the whole site and provide an interventionist service.,

Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times.

Provide a secure and safe Car Parking presence the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times in compliance with the NHS and Serco car parking policy.

Carry out missing patient searches as and when required, following strict guidelines.

Respond to general enquiries on the phone and in person and redirect all enquiries appropriately and in a professional manner

Issuing keys, to authorised personnel, where appropriate and ensure that all signing in and out sheets are completed and maintained

Provide a first line response to violent and aggressive persons within the hospital, and where necessary restraining and escorting persons from site in order to maintain a safe environment within the hospital

Managing the car parks on a day to day basis, in line with Trusts car park policy, thus ensuring clear access is maintained for emergency services, infringements of Trust car park policy are dealt with and reported in the appropriate way

Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required

Monitor security systems installed within the control room and alert colleagues to situations as required following CCTV procedures.

Collection and depositing of valuables and belongs of patients as instructed for safekeeping

Collect and store lost / found property in accordance with procedures

Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately

Undertake physical patrols of the hospital site in line with schedule and in order to provide a Security presence and maintain a secure environment, with particular emphasis on Hot Spot areas within the hospital

Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.

Report any Health and Safety hazards around the site as per procedures

Respond to Fire alarms following procedure and assisting Fire Service and Estates Department where necessary.

To provide assistance locating missing patients.

Ensure all records are completed accurately and timeously.

Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability

Assist with any control and restraint situations as required

SIA Licence (CCTV & Security Guarding)

Knowledge of site lay out

Requires a professional and sympathetic approach to people

Use of communication equipment including telephone and two way radio

Use of monitoring systems

Completion of mandatory training as specified within training plan

Risk Management

Violence and Aggression training.

PVG Disclosure Scotland clearance.

Use of Security systems within the control room,

CCTV

Computer Aided Facilities Management system (CAFM)

Automated Guided Vehicle system (AGV)

Paging System

Building Management System (BMS)

Two way radios or other communication equipment

Other IT equipment.

IR1 reporting system

Risk Management

Use of correct control and restraint systems of work

Correct application of operational procedures

About Serco

Up to 6% contributory pension scheme.

25 days annual leave plus bank holidays.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work.

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.